So, if you are experiencing issues after updating to the latest version, please try this: Apple offered a workaround that seems to work (and it doesn’t require an uninstall of the app which causes you to lose your blocklist). What do I do?Ī: We have been in communication with Apple and this is a known bug. Number' option in the iPhone settings is not working. This should bring the Premium subscription back into the app. Then scroll down and tap on the option to "restore purchases" after you reinstall. If you are a Premium subscriber you will need to go to the Premium tab. (“Save Blocklist” functionality is a popular request and we are looking into it for future updates). With that said, use this as a last resort if you have an extensive blocklist and don't want to write them down or take a screenshot. I would suggest writing down the numbers in your blocklist or taking a screenshot before doing this step. However, it’s important to note that when you uninstall the app, you will lose the numbers in your blocklist.
ZEN BOUND REMOVED FROM IOS UPDATE
It is usually good to open the app every 24 hours to ensure the update happens.Ī: The fail-safe: In rare cases, uninstalling and reinstalling the app can resolve technical issues you may be encountering. However, the iPhone does close apps on its own after a period of inactivity. The app will usually update automatically as long as you don't close the app. The key thing is that anytime you make a change or removal to the block list an update will have to happen. Any number you manually block will also be on this downloaded database. We are not able to include every suspected number in the downloaded list. This downloaded database is usually around 200,000 phone numbers. Incoming calls are looked up on a database of numbers downloaded and cached on the iPhone in order to block. It is best to not force quit the app to ensure the app works properly. This is usually what happens when a blocked call rings through. Number needs to do updates periodically and if the app is forced closed in the middle of the update then blocking and your block list may not work. We are only compatible with iOS 13 or above.Ī: Do not force quit the app during everyday use. Please update the phone to a more recent version of iOS to update the app. If you are on an older version of the iPhone operating system, you may not be able to update to the most recent version of the app. If you still have issues, try the steps below: What can I try to fix it?Ī: Update the app in the App Store. Q: How do I report inaccurate or offensive commentsĪ: If your number has inaccurate or offensive comments please follow the steps on this linked form and we can look into getting them removed for you. How do I change it?Ī: If your number is incorrectly labeled as spam, or you notice that wrong information is shown or missing from your own number or someone else’s or, if you would like to remove your information from our services altogether, please click here and we can help you.
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